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Instructions for Accessing Digital Content

Shalom, everyone!

We strive to provide resources for learning in the convenience of your own homes.
This means that our subscriptions and other various digital content are made available to you on our website.


Accessing these various resources can seem overwhelming but are easy to learn and I will provide various steps.

When purchasing Digital Products (PDFs) from the Store:


1.) After purchasing the product, you can log in to the website and view your dashboard.
2.) If you have a digital download, you can go to your downloads tab, and you should see the title of your purchase, and click on it. (These are normally PDF files. Since videos are very large files, we use a separate system for watching and downloading videos.)
3.) Click on your files and download them to your device.

“Digital products” in our store are defined as: “digital products that contain a link to a file that you must download.” We only have a few of these kinds of products (mostly PDFs) that are linked to Google Drive because we prefer to use our internal system listed below to contain everything you purchase in one place. We also prefer our internal system listed below because in the past we have had many customers who had issues or did not understand how to download their direct links, so we made sure to include every product and its files within our internal system in case a Google Drive link is not working, etc.

You can also view products to download in the shop tab on your login dashboard using the same methods as above.

When purchasing subscription services & digital content (videos):

1.) Purchase a Subscription/Course/Service via the checkout system.
2.) Login from the top navigation menu under the “Subscriber’s Only Area” tab.
3.) You will see a link within the top navigation menu listed as “Paid Content & Digital Downloads”. All of your paid content (PDFs, course notes, course information, & videos) can be viewed there. We use a “blog-like” internal post system for all paid content. This means that each time we release a new video, PDFs, notes, course information for the student, etc., a new post is made that allows you to navigate the website easily without hassle. Everything is in one place here. We prefer this method instead of the direct link method to cut down on customers/students having trouble with Google Drive or bad/expired links.

UPDATING PERSONAL ACCOUNT INFO/PAYMENT METHODS

You can always update or cancel anything you need from your Account dashboard. You may also update payment methods, shipping & billing addresses, and more.

If videos are not working, or you have a problem with the videos or links, please email our technical support at: institute@sulamyaaqov.com and we will help you as soon as we can.

Please note- we do not offer refunds on digital goods due to the nature of these goods. If you are having a hard time navigating the site or downloading, watching…etc, it doesn’t matter, please send us an email so we can help. If you do not let us know there is a problem, we cannot help and it serves no one to be upset or get worked up over technical issues which always have a solution.

This is not the same as a billing issue or overcharge for an item. If those kinds of billing issues occur, please contact us right away so we can correct the problem.

Thanks in advance.

-Team Ya’aqov

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